1. Payment: all payments are to be made 100% on time of reservation 
1.1 When making a booking by phone or in person I agree to the following:
(a) To provide credit card details for a non-refundable and must pay 100 % to secure the booking. Only reservations made via credit card will be accepted.
(b) For Internet bookings, 100% payment is due at time of booking.
(c) Credit card details are required to make a booking. If you wish not to have your credit card debited for your balance payment, you may choose to pay cheque for the balance payment. Should you choose this option you must communicate this to Mt Baw Baw Apartments and payment must be received at least 30 days prior to arrival date. Failure to do so will result in balance payment being charged to the listed credit card.
(d) If payment is not made in full on the due date, management has the right to cancel the booking.
(f) Full payment is required at the time of booking via credit card for bookings made within 30 days of the arrival date.
(g)Booking days consist of two categories Mid week and weekends. Mid week refers to the days inclusively of and between Sunday to Thursday and weekends consist of Friday and Saturday night, Friday bookings include Saturday; these can not be separated. See terms and conditions for more information. 

1.2 Payment’s made via the internet will be taken as your acceptance of these booking terms and conditions.

2. Refunds:
2.1 When cancelling a booking I acknowledge and agree that:
(a) If I cancel within 30 days of arrival date, there is a 100% cancellation fee and no refund is due to me.
(b) If I cancel before 30 days of the arrival date, You will incur a 100% of your booing fee(c) Changing dates of booking is considered to be a cancellation.
(e) No refunds are given to customers due to lack of snow or bad weather conditions or personal reasons.
(f)  No Shows will be considered as a cancellation.
(g) Refunds will not be given in the event of Power outages or such events beyond our control or

2.2 Management disclaims all responsibility and accepts no liability in respect of any errors or mis-descriptions and all associated disappointment, loss, inconvenience, expense or injury caused. Without liability, we will not be responsible if the product is not available due 
to civil unrest, industrial disputes, and interruptions to power supply, adverse weather conditions, health risk or terrorist activity. 

2.3 Management reserves the right to charge a refundable accommodation bond of $500 for all accommodation at the time of arrival. This will be done via a pre-authorisation to your nominated credit card, or an alternative credit card to be provided at the time of check in. Upon your departure, an inspection of the premises will be conducted and the pre-authorised funds will be released back to the credit card, failure to leave the premises in a clean and tidy manner or will result in a cleaning fee being charged and consequently a loss of bond of $500

2.4 Management reserves the right to request that guests ‘check out’ on the day of departure prior to the designated ‘check out’ time. Failure to ‘check out’ at the designated time will result in a full day of accommodation check-out fee and will be charged to the guest’s credit card.

2.5 Management reserves the right to charge for any damage, breakages or theft that occurs by you or your guests during your stay.

3. Travel Insurance:

3.1 Management strongly recommends Travel Insurance to protect you against loss of personal belongings, public liability, adverse weather conditions and cancellation fees. sickness or injuries.

4. Occupancy Conditions: 
4.1I acknowledge and agree that the following additional conditions apply:
(a) Guests must be at least 18 years old to stay without parental/guardian supervision.
(b) Accommodation is to be left in a clean and tidy condition by checkout. In the event that the guest leave dishes unwashed, rubbish lying around and bathrooms unclean, a cleaning fee will be charged to the nominated credit card.
(c) All accommodation is smoke free. In the event that guests smoke or allow others to smoke, a cleaning charge of $500 shall be charged to the guests account.
(d) No pets or domestic animals of any description are allowed at the Resort. The only exception being for service animals.
(e) Pillows and doonas/blankets are supplied; however, you will need to bring your own linen and towels or hire a linen pack from Guest Services, pre-booking is advised.

4.2 I agree to pay and be responsible for any damage or losses caused to the bed/rooms or facility as a result of any action by myself, my guests and invites, and will immediately notify management of any such damage or loss. Failure to do so will lead to prosecution to the full extent of the law. 

4.3 I agree to indemnify Mt Baw Baw Apartments from and against all claims, suits, actions and demands made against Mt Baw Baw Apartments which arise out of the use of the apartment and its facilities by myself, my guests and invitees. 

4.4 To the extent permitted by law, I also release Mt Baw Baw Apartments from and against all claims, suits and actions relating to my booking and use of the accommodation and its facilities.

It is your responsibility to read and understand our Terms & Conditions.